Frequently Asked Questions - Glamscape
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FAQ Page

  /  FAQ Page

1. Can I see the price list of all products?

Our Pricelist and all product portfolio are available at our Online Shop Page to click here to visit.

2. What is your delivery coverage and charges?

Our delivery partner is Pathao. We deliver all over Bangladesh wherever Pathao operates. Within Dhala Delivery Charge is 70 tk. Out of Dhaka Delivery Charge is 140 tk. Same day Urgent Delivery Charge 160 tk within Dhaka only.

We also ship Internationally. Please check the International EMS Charges here.

To get our products delivered Internationally, Please get in touch with us via our social media chat options.

3. Is Glamscape’s products cruelty-free?

Glamscape believes in cruelty-free beauty. All our products are sourced from non-animal tested raw materials. Even our Eyelashes fur are not taken from Minks. They are built with Superior Korean technology Bionic Silk fibre (first time ever launched in Bangladesh by Glamscape), which looks closest to mink fur and gives a wispy and fluffy look.

4. Is it safe on-line ordering?

To ensure a safe payment procedure, our website uses Secure Trading for a reliable and secure internet payment gateway.

5. How do I use a promotion code?

To use a promotional code, please follow these steps:

Place your orders.
Proceed to checkout.
Enter your Promotion Code at the box indicating “Promotion Code”. Simply type or copy and paste (recommended) the promotional code in this text field.
Submit your order to see the final amount with your promotion discount applied.

6. What is your return Policy?

We refund any merchandise in resalable condition with a copy of your original invoice to the original payment method. Any issues with the order and products must be notified within 2 days of receiving the product via our social media chat. We cannot guarantee a refund if notified after 2 days of receipt of the merchandise.

7. What if there are missing or wrong items when I receive my order?

For missing or wrongly shipped items, please contact us at our social media platforms and quote your transaction reference number. Our customer service is open from Sunday to Thursday, 9am to 5.30pm (Bangladesh time GMT +6:00). We will endeavour to reply to your query within 2 working days and we will advise you on what to do next.

8. Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfill an order contract with you.

9. How can I pay for my order?

We currently accept Cash on Delivery and Bkash payments only.

10. How do I start shopping online with Glamscape?

For step-by-step shopping instructions, please follow the progression below:

When you have found a Product on the Website that you would like to buy, please click on the button labelled “add to cart”. This will add your Product to a virtual “shopping cart”.
To change what’s in your virtual shopping cart at any time, click on the button labelled “edit cart”.
To remove a Product from your virtual shopping cart, click on the button labelled “remove” by the product.
To add more products to your virtual shopping cart, click on the link labelled “continue shopping”.
To pay for the Products in your virtual shopping cart at any time, click the button labelled ” check out”.
When you click the ” check out” button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you.

11. How do I track my orders?

You will receive an email, together with a tracking link, notifying you that orders have been shipped. If you have further queries, please contact us at our social media pages.

12. How do I join the ‘Self-Love Insider Program’ of Glamscape to get Promo codes?

Simply join our Facebook group called ‘Self- Love Insider Program’ to get special offers, exclusive product launch news, and promo codes that can save you a lot.

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Delivering self-love to your doorsteps. Cruelty-free, vegan, and socially responsible beauty.
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